Summary
Offer timely support
Customer are happier with businesses that offer fast support response times
Multiple channels
Allow for customers to interact with your business in the medium they prefer. Social media, phone, email & live chat.
Self-service option
60% of U.S. consumers prefer automated self-service. Also include a FAQ section.
Use correct tone for support interactions
Expressing a friendly tone through text-based medium can be difficult. Use field-tested support phrases to ensure clear communication.
Phone support
Having a call option can differentiate your online store. However it can be difficult to scale & can be costly
Live chat
Being able to deliver live chat can help you retain potential customers who might otherwise abandon your site. Leading to better sales revenue.
Measure customer satisfaction
Use the customer satisfaction score. Measuring your interactions with customer will help you improve them
Make shipping and return policies clear
Your policies must be apparent and clearly displayed